What happens in case of overlap of funnels? How is priority order of funnels decided?
With Monk you can set-up several different kinds of funnels based on different parameters like trigger product/collection, location on page, type of offer etc - hence there is a possibility that sometimes two or more identical funnels might overlap on the same trigger product/collection.
Overlap is caused only when two funnels have the exact same Display Type & Trigger Event and are set on the same range of trigger products/collections. In such cases, the funnel with the lower number # id will take priority and only that funnel will be visible to your customers.
This means that if funnels #2, #3 and #5 have the same Display Type and Trigger Event & overlap on 1 particular product - only the offer from funnel #2 will show up. This is done to ensure your buyers have a seamless and uninterrupted user experience.
Let's assume you're selling a pair of shoes and you create 4 funnels via the app:
Funnel 1 - product page pop up offer that shows up when your buyer clicks on "add to cart" - offering 25% discount on a pair of socks
Funnel 2 - product page pop up offer that shows up when your buyer clicks on "add to cart" - offering 50% discount on shoe polish
Funnel 3 - cart page in-page offer inside the slide cart drawer - offering 50% discount on a pair of socks
Funnel 4 - post checkout in-page offer - offering 50% discount to buy another pair of the same shoe in a different color and size
In this configuration - there is a clear overlap between Funnels #1 & #2 as they share the same Display Type (pop up) & the same Trigger Event (product page) - hence only Funnel #1 will be visible to your buyers and Funnel #2 will be skipped entirely. Funnel #3 & #4 will work and show their respective offers as intended.
How to change priority order of funnels?
Referring to the above example, let's assume you wish for Funnel #2 to take higher priority, you can either turn off Funnel #1 and ensure your buyers seen #2 only or you can duplicate Funnel #1 such that a new Funnel #5 is created which is identical to #1 and subsequently turn off #1 - that way the overlap will be between #2 and #5 and hence #2 will take higher priority.
If face any issues, feel free to write to us at firstname.lastname@example.org or reach out via in-app chat & we'll do our best to help :)