Articles on: App testing and setup

How do I setup an offer for my VIP customers?

Monk allows you to offer exclusive gifts, discounts & rewards to specific customers based on their customer profile, purchase history, or other predefined criteria. You can create offers for VIP customers by using "Customer Tag" eligibility rules. This allows you to target customers who have a specific VIP tag in Shopify and ensure that only eligible customers can access the offer.

After creating the offer you can add the eligibility rule of Customer tag > contains any and select the VIP tag. Ensure that the matching tag is added to those customers in Shopify. The customer tag rule can be combined with cart value, specific country and other rules as well.

You can also use the customer's past order count to determine who should receive the offer. This is useful when you want to reward customers based on their previous purchase activity or specifically target customers who have not purchased yet.

Please note that for the Customer Tag and Past Order Count conditions, the customer needs to be logged in to the store, as when the customer is logged in, Shopify can associate the session with their customer account and access this information. If they’re logged out, Shopify or Monk cannot identify who the visitor is or link them to a specific customer record.

You can also offer a free gift with purchase using a discount code embedded in a link. This allows you to share a personalised or exclusive gift offer directly with eligible customers and only the ones who click on the link will be considered for the offer. For example, you can create a discount code such as 'VIPGIFT' and configure the offer so that customers using the link can claim a specific product as a free gift. You can then share the link with selected VIP customers through email, SMS, or other communication channels.

If you have any other questions or queries please reach out to us via chat support or write to us at support@monkcommerce.com

Updated on: 16/10/2026