> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.monkcommerce.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why are customer or product tags not visible in my offer setup?

If you’re unable to see the latest customer tags, product tags, or products/collections while setting up an offer, you may need to run a manual sync. Sync refreshes the app with the latest available inventory and customer information, ensuring that newly added or updated data is reflected when creating offers.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/1/7/e/617e4ffe6e3c3800/image_14250b6.png)

|| The app runs automated syncs every **4 hours**. However, if you need the latest information immediately, you can manually trigger a sync from the **Manage Offers** tab.

### How to run a Manual Sync

1. Go to the **Manage Offers** tab.
2. Click the **Sync Now** button at the top of the page.
3. Wait for the **success message** confirming that the sync is complete.
4. Depending on the size of your inventory, the sync can take approximately **5–15 minutes**

Wait for 15 minutes and then check the offer setup screen again. Your latest customer tags and products should now be available.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/1/7/e/617e4ffe6e3c3800/image_fmwtew.png)
If the tags or collection are still not visible, please reach out to us via chat support or write to us at [__support@monkcommerce.com__](mailto:support@monkcommerce.com)