Why are customer or product tags not visible in my offer setup?

If you’re unable to see the latest customer tags, product tags, or products/collections while setting up an offer, you may need to run a manual sync. Sync refreshes the app with the latest available inventory and customer information, ensuring that newly added or updated data is reflected when creating offers.



The app runs automated syncs every 4 hours. However, if you need the latest information immediately, you can manually trigger a sync from the Manage Offers tab.


How to run a Manual Sync


  1. Go to the Manage Offers tab.
  2. Click the Sync Now button at the top of the page.
  3. Wait for the success message confirming that the sync is complete.
  4. Depending on the size of your inventory, the sync can take approximately 5–15 minutes


Wait for 15 minutes and then check the offer setup screen again. Your latest customer tags and products should now be available.


If the tags or collection are still not visible, please reach out to us via chat support or write to us at support@monkcommerce.com

Updated on: 08/09/2026