How can I limit free gifts to a specific number of orders only?
This guide shares the steps on how to control the number of free gifts get handed out per offer. This functionality is available specifically in Free Gift offers only (free gift auto add / free gift selection / cheapest item free) and can be done using the 'Limit discount usage' setting.
Follow these steps to navigate to this setting: Manage Offers → Action > Edit → Step 1 → Scroll down to Offer Settings > Free Gift Setup
- Example - if the value is set to 50, the offer will remain active until 50 successful orders containing the Free Gift have been placed. Once the configured limit is reached, the offer will automatically deactivate and the Free Gift offer will no longer be available to additional users.
In the screenshot above, the redemption limit has been set to 100. This means that only the first 100 successful orders will be eligible to receive the Free Gift.
Frequently Asked Questions
1) What happens when the redemption limit is reached?
Once the configured redemption limit has been reached, the free gift offer will be automatically disabled and will no longer be shown to additional customers, even if they satisfy the eligibility conditions.
2) Why am I seeing an error when trying to re-enable the redemption limit?
You will get this error when the offer has already reached its redemption limit and to resolve this, the redemption limit must be increased beyond the number of redemptions already recorded. However, if you no longer wish to use the limit, you can simply disable the “Limit discount usage” setting.
The redemption count is tracked across all successful orders placed while the 'Limit discount usage' setting is enabled. Once the limit has been reached and the offer is automatically disabled, re-enabling the setting and/or offer will not reset the previously recorded redemption count and the limit must be increased beyond the number of redemptions already recorded.
- Example - if the redemption limit was initially set to 100 and 100 successful orders have already redeemed the Free Gift offer, those 100 redemptions will continue to be counted even if the setting is later disabled and re-enabled. As a result, attempting to re-enable the setting with the same limit of 100 may cause the offer to immediately reach its configured limit and display an error. To allow additional redemptions, the redemption limit must be increased beyond the number of redemptions that have already been recorded and configured as 200 for the next 100 orders.
If you have any other questions or queries please reach out to us via chat support or write to us at support@monkcommerce.com
Updated on: 31/08/2026